Model Pengembangan Mutu Pendidikan (Tinjauan Konsep Mutu Kaoru Ishikawa)
DOI:
https://doi.org/10.21154/sajiem.v2i1.44Keywords:
Education Quality Development, Quality of Kaoru Ishikawa, Quality Control, Quality Control Circle, Cause and Effect DiagramAbstract
The purpose of writing this article is to examine the concept of improving the quality of Kaoru Ishikawa and its implementation in improving the quality of education. Quality according to Ishikawa is customer satisfaction and quality is not only product quality but also includes people, processes, and every aspect of the organization. The quality improvement effort made by Ishikawa is by implementing a Quality Control system. In this effort, Ishikawa recommends establishing a QC Circle and the use of basic quality tools, one of which is the Cause and Effect Diagram. This Ishikawa quality concept can be implemented in education, including: 1) Improving the Quality of Education Output through Quality Control; and 2) The basis for formulating a strategy to improve the quality of education based on cause and effect. The concept of Ishikawa quality improvement provides motivation for educational institutions to carry out good quality management, one of which is consistency in carrying out quality control through the formation of a QC Circle and the use of quality control tools, one of which is the Cause and Effect Diagram. Thus, educational institutions can improve their quality by knowing the root causes of the problems that occur and determining the appropriate quality improvement strategy.
Downloads
References
Ali, Lukman. Kamus Besar Bahasa Indonesia. Jakarta: Balai Pustaka, 1995.
Baitanayeva, Bakhyt, Zhanara Aubakirova, Aida Aitbembetova, and Aida Sansyzbayeva. “Problems Of Improving The Quality Of Education.” E3S Web of Conferences 159 (2020): 1–11. https://doi.org/10.1051/e3sconf/202015909002.
Balbirnie, Marc. “Proffesor Kaoru Ishikawa: A Man In Search Of Harmony.” IASSC Lean Six Sigma Green Belt, 1989, 1–5.
Best, M., and D. Neuhauser. “Kaoru Ishikawa: From Fishbones To World Peace.” Quality & Safety in Health Care 17, no. 2 (2008): 150–52. https://doi.org/10.1136/qshc.2007.025692.
Fadhli, Muhammad. “Manajemen Peningkatan Mutu Pendidikan.” Tadbir: Jurnal Studi Manajemen Pendidikan2 1, no. 2 (2017): 215–40. https://doi.org/10.46244/visipena.v4i2.218.
Fathurrohman, Muhammad. “Pengembangan Budaya Religius Dalam Meningkatkan Mutu Pendidikan.” Ta’allum: Jurnal Pendidikan Islam 4, no. 1 (2016): 19–42. https://doi.org/10.21274/taalum.2016.4.1.19-42.
Goetsch, David L., and Stanley Davis. Quality Management for Organizational Excellence: Introduction to Total Quality. Pearson Education Limited, 2014.
Indonesia, Presiden Republik. “Undang-Undang Republik Indonesia Nomor 20 Tahun 2003 Tentang Sistem Pendidikan Nasional.” Jakarta, 2003.
Ishikawa, Kaoru. Guide to Quality Control. Tokyo: Asian Productivity Organization, 1976.
———. Introduction to Quality Control. 3rd ed. 3A Corporation, 1990.
———. What Is Total Quality Control? The Japanese Way. Englewood Cliffs: Prentice-Hall, 1985.
Kondo, Yoshio. “Kaoru Ishikawa: What He Thought and Achieved, a Basis for Further Research.” Quality Management Journal 1, no. 4 (July 25, 1994): 86–90. https://doi.org/10.1080/10686967.1994.11918666.
Mizuno, Shigeru. Sejarah Pengendalian Mutu Terpadu Di Jepang, Terjemah: Eko Henriyanto Dan BN. Marbun. Jakarta: PT. Gramedia, 1993.
Mulyasa, E. Standar Kompetensi Dan Sertifikasi Guru. Bandung: PT. Remaja Rosdakarya, 2007.
Mundiri, Akmal. “Strategi Lembaga Pendidikan Islam Dalam Membangun Branding Image.” Pedagogik: Jurnal Pendidikan 3, no. 2 (2016): 58–72.
Oktriany, Wara Hapsari, Ria Triastuti, and Yusia Sri Prajoko. “Strategi Peningkatan Mutu Pendidikan Menggunakan Diagram Ishikawa Di SMA NEgeri 1 Suruh.” Proceeding Seminar Nasional Pendidikan Ekonomi Dan Bisnis, no. November (2015).
Sallis, Edward. Total Quality Management In Education. Yogyakarta: IRCiSoD, 2008.
Sugimoto, Tatsuo. “Father of the QC Circle?: Prof. Kaoru Ishikawa.” Kaoru Ishikawa, The Man and Quality Control, no. 319 (2015): 1–30.
Syafaruddin. Manajemen Mutu Terpadu Dalam Pendidikan: Konsep, Strategi Dan Aplikasi. Jakarta: Grasindo, 2002.
Umar, Mardan, and Feiby Ismail. “Peningkatan Mutu Lembaga Pendidikan Islam (Tinjauan Konsep Mutu Edward Deming Dan Joseph Juran).” Jurnal Ilmiah Iqra’ 11, no. 2 (2018). https://doi.org/10.30984/jii.v11i2.581.
Watson, Greg. “The Legacy Of Ishikawa.” Quality Progress 37, no. 4 (2004): 54–57.
Zahroh, Aminatul. “Total Quality Management: Capaian Kualitas Output Melalui Sistem Kontrol Mutu Sekolah.” CENDEKIA: Journal of Education and Teaching 9, no. 1 (2015): 79. https://doi.org/10.30957/cendekia.v9i1.54
Published
How to Cite
Issue
Section
STATS
Copyright and License
Copyright (c) 2021 Roni Harsoyo
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
